Here are some tips on how to work collaboratively with parents who don’t consider that their child’s behaviour is problematic in school:
clarify the school’s expectations that should be set out in the home/school agreement
develop positive relationships with the parents
explain that the school seeks to work in partnership with parents
let them know when their child has behaved well
let parents know that their views are valued
keep a reasonably detailed and factual record of incidents like, “Ethan left his seat, went across the classroom and hit James on the back” rather than, “Ethan disrupted the lesson and prevented others from learning”
seek advice on school procedures for meeting parents from your mentor.